Terms & Conditions

By using this website or placing an order with us, either by telephone, in our shop or through our website, www.londoncheesemongers.co.uk, you agree to be bound by these terms and conditions. If you have any questions regarding these terms and conditions, please contact us using the contact details below.

Information about us and how to contact us

Who we are: we are London Cheesemongers Limited, a company registered in England and Wales. Our company registration number is 09340896 and our registered office address is 251 Pavilion Road, London, SW1X 0BP. United Kingdom. Our registered VAT number is GB 204 9901 16.
How to contact us: you can contact us by telephoning us on +44 (0)20 7730 2088 or writing to us at 251 Road Pavilion, London. SW1X 0BP. United Kingdom. Alternatively, e-mail us at hello@londoncheesemongers.co.uk
How we may contact you: if we have to contact you, we will do so by telephone or by writing to you at the email or postal address you provided to us in your order.

Our contract with you

When you place an order with us, your order is classed as an offer which, if accepted by us, will result in a binding contract. Acceptance of your order will take place when we email you to accept it at which point a contract will come into existence between you and us. If we are unable to accept your order, we will inform you of this and will not charge you for the product, or we will refund you if you have already been charged. This might be because the product is out of stock, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

Unfortunately, we are not able to deliver orders placed through the website to addresses outside of mainland Great Britain. Please contact us first if you wish you place an order for areas such as the Channel Islands, Isle of Man or Scottish Islands. We do not deliver to Northern Ireland.

Product description and substitution

Products and their packaging may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only.

Where you have provided your consent for us to do so we may substitute part or all of the product you have ordered for a similar product of an equivalent or greater value. The price of your order will not change.

Where you have indicated that you do not want a substitute product or having consented to receiving a substitute, or a suitable substitute is not available, we will notify you and give you the opportunity to either cancel your order, be refunded for the affected item or wait for the affected product to become available.

Your right to make changes

If you wish to make a change to the product you have ordered please contact us and we will let you know if the change is possible. If it is possible we will let you know about any changes to the price of your order, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

Delivery

Unless otherwise agreed with you, we will deliver all products as close to the delivery date requested by you as reasonably possible.

National overnight delivery service

We use a DHL overnight delivery service to most of mainland Great Britain. To some parts of Scotland and offshore islands, delivery can take longer.

Since most of our products are perishable it is always best if someone is available to receive the delivery. If you are not in, the package will be left in a safe place by the courier. If you wish, you can make alternative arrangements directly with DHL using their website or app. If you have any questions or issues with your delivery, it is best to contact us as a first point of call. We cannot take responsibility for any changes you may make to your delivery arrangements, address or date through the DHL website or app, as these changes automatically cause delays.

If delivery is delayed then our courier company will let you know and we will attempt to minimise the effect of the delay. Provided we do this and the delay is caused by an event outside of our control we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

The product will be your responsibility from the time we deliver the product to the address you gave us or in accordance with the alternative delivery instruction you gave DHL. You own the product once we have accepted your order and received payment in full.

London local delivery service

We strongly recommend that you or the recipient are in to take delivery of these orders. Where nobody is at the address to receive the order, it will be returned to the shop by the courier and a refund will be given for the value of the order, minus the cost of delivery there and back to the shop. A new charge will be made for any new delivery attempt.

If you are happy for an order to be left then please let us know before the delivery is attempted. We accept no responsibility for orders left under these circumstances.

Quality concerns

We take great pride in the quality and condition of all the products we sell, and they should reach you in the best possible condition. When you receive your order, please open it right away, loosen the wrapping around any cheeses and inspect it. If you aren’t happy with what you find, please call us and if possible take some pictures. We will do our best to put it right. As we handle cheese, which changes with age, we do ask that you contact us with regards to quality concerns as soon as possible.

Your rights

If you are a consumer, we are under a legal duty to supply products that are in conformity with the contract. Additionally, for some products bought online or over the telephone, you have a legal right to change your mind and cancel the contract within 14 days of delivery of the product. However, you do not have a right to change your mind in certain situations, for example, where the contract is for perishable goods (this will include all cheese and fresh food products).

Where you have a right to cancel a contract and you wish to do so, you simply need to let us know that you have decided to cancel. The easiest way to do this is to contact us by telephone on +44 (0)20 7730 2088 or by email.

If you cancel your Contract we will:

refund you the price you paid for the products. However, we may reduce your refund to reflect any reduction in the value of the products caused by your mishandling of them.
refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer.
make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.

We will refund you on the credit card or debit card used by you to pay. Payments made through PayPal will be refunded to the relevant PayPal account. If you used vouchers to pay for the product we may refund you in vouchers.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights on our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy or reproduce part or all of the contents of the website in any form including, without limitation, its incorporation into or store in any other website, electronic retrieval system, publication or other work (whether hard copy, electronic or other) without our express permission.

Changes to the website

We may update our website and these terms and conditions from time to time, and may change the content at any time. We do not guarantee that our website, or any content on it, will be free from errors or omissions.

Governing law

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts.

Unfortunately we do not currently sell products for delivery to Northern Ireland.